Frequently Asked Questions
Everything you need to know about your Alegria experience.
How do I determine my correct size in Alegria shoes?
Most Alegria shoes follow European sizing. We recommend consulting our detailed Size Guide found on each product page, which provides a conversion chart to US sizes and measurements to ensure a perfect fit.
What is your return policy for footwear?
We offer a 30-day return window for all unworn shoes in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
Are Alegria shoes suitable for professional use and long shifts?
Yes, many of our styles feature our patented ergonomic footbed and slip-resistant outsoles, making them a top choice for healthcare professionals, teachers, and anyone who spends long hours on their feet.
Can I replace the insoles in my Alegria shoes?
Absolutely. One of our signature features is the removable footbed. We sell replacement insoles separately so you can refresh your shoes and extend their lifespan without buying a new pair.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, and we provide tracking information via email as soon as your package departs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Afterpay for a more flexible shopping experience.